Exchange and Returns Policy

LOVVES informs that for the protection of our customers all products subject to exchanges or returns are not put back on the market

 

HOW TO MAKE AN EXCHANGE OR RETURN

Contact our customer service by email address info@lovves.it, indicating the order number placed on the online site. In order to improve our service we ask you to provide us with the reason for the return.

It is possible to return the product in exchange of a voucher of equal value or a direct refund . In the latter case, the refund will be made upon receipt of the returned product and will be made with the same payment method used for the purchase.

For hygienic and health protection reasons, returned or replaced only intact products and including the transparent protective film that has not been tampered with .

Products returned tampered with or not intact will not be refunded.

 

PROCEDURE RETURN FROM ITALY

Products purchased online can be returned free of charge within 14 days of receipt.

The return shipping costs are charged to the customer and only the item amount will be refunded.

The products to be returned must be carefully packed and sent to the following address:

LOVVES  Via Cavour n.17 - 46100 Mantova (MN)

RETURN PROCEDURE FROM ABROAD

Products purchased online can be returned free of charge within 14 days of receiving them.

The relative shipping costs are charged to the customer and will be refunded only the amount of the article.

It is necessary to contact customer service before proceeding with the shipment to carry out all customs activities upon arrival of the goods in Italy.

The products to be returned must be carefully packed and shipped to the following address:

LOVVES  Via Cavour n.17 - 46100 Mantova (MN) - Italy