Refund policy

LOVVES informs that for the protection of our customers all products subject to exchanges or returns are not put back on the market

 

HOW TO MAKE AN EXCHANGE OR RETURN

Contact our customer service by email address info@lovves.it, indicating the order number placed on the online site. In order to improve our service we ask you to provide us with the reason for the return.

It is possible to return the product in exchange for a shopping voucher, a different product of equal value or a direct refund. In the latter case, the refund will be made upon receipt of the returned product and will be made with the same payment method used for the purchase.

For hygienic and health protection reasons, only products that are intact and include the transparent protective film that have not been tampered with can be returned or replaced.

Products returned tampered with or not intact will not be refunded.

 

RETURN PROCEDURE FROM ITALY

Products purchased online can be returned free of charge within 14 days of receiving them.

The relative shipping costs are charged to the customer and only the amount of the item will be refunded.

The products to be returned must be carefully packed and shipped to the following address:

LOVVES Via Cavour n.17-46100 Mantova (MN)

PROCEDURE FOR RETURNS FROM ABROAD

Products purchased online can be returned free of charge within 14 days of receiving them.

The relative shipping costs are charged to the customer and only the amount of the item will be refunded.

It is necessary to contact customer service before proceeding with the shipment to carry out all customs activities upon arrival of the goods in Italy.

The products to be returned must be carefully packed and shipped to the following address:

LOVVES Via Cavour n.17-46100 Mantova (MN) - Italy